Responsible Gambling

Our commitment at Goldbet Bangladesh

Goldbet provides entertainment and we want it to remain safe, controlled, and enjoyable. This page explains practical steps to help you stay in control, recognise risk, and access support if gambling stops being fun.

Responsible gambling principles

Gambling should be entertainment, not a way to make money.
Only gamble with money you can afford to lose.
Set a budget and time limit before you start, and stick to them.
Never chase losses—take a break and come back later if you choose.
Avoid gambling when upset, stressed, tired, or under the influence of alcohol or drugs.
Balance gambling with other activities, responsibilities, and relationships.

If you feel your gambling is becoming difficult to control, you are not alone. Support is available, and taking action early can prevent harm.

Age restriction

Goldbet is intended only for adults. If you are under the legal age to gamble in your location, you must not use our services. We encourage parents and guardians in Bangladesh to use device- and network-level controls to reduce the risk of underage access.

Understanding problem gambling

Problem gambling is when gambling starts to negatively affect your finances, health, work or study, or relationships. It can develop gradually and may be hard to notice at first. The earlier you identify risk, the easier it is to regain control.

Common warning signs

You may be at risk if you frequently gamble longer than planned, feel restless when not gambling, hide gambling activity, borrow money to gamble, or repeatedly try to win back losses.

Impact on daily life

Gambling harm can include debt, missed bills, reduced performance at work or school, conflict with family and friends, sleep problems, and anxiety or depression.

When to seek help

If gambling no longer feels enjoyable, if you cannot stop even when you want to, or if it is causing harm to you or others, it is a good time to talk to someone and use protective tools such as limits or self-exclusion.

Staying in control: simple habits

Plan ahead. Decide how much money and time you are willing to spend before you start playing, and treat it as a fixed cost for entertainment.

Take regular breaks. Keep track of your play, avoid late-night sessions, and make sure gambling does not replace sleep, meals, or social time.

Tools and options to reduce risk

Account limits

Setting limits can help you stay within your budget. Consider deposit and spending limits, and review them regularly to ensure they match your circumstances.

Time-outs and breaks

A time-out is a short break from gambling that can help you reset and regain control. Use it if you notice impulsive play or feel pressure to continue.

During a break, consider turning off gambling notifications, avoiding triggers, and replacing gambling time with another activity.

Self-assessment checklist

Answering the questions below honestly can help you understand whether gambling is becoming risky.

In the last 12 months, have you:

Gambled more time or money than you intended?
Felt unable to stop or cut down, even when you wanted to?
Chased losses to try to get back to even?
Borrowed money or sold something to fund gambling?
Hidden gambling from family, friends, or colleagues?
Missed work, study, or important commitments because of gambling?
Felt stressed, guilty, or anxious about gambling?
Had conflicts with others related to your gambling?

If you answered “yes” to one or more questions, consider setting stricter limits, taking a break, or reaching out for support.

If you would like help with responsible gambling options at Goldbet, contact our team at [email protected] and we will respond as soon as possible.

Self-exclusion

Self-exclusion is a stronger protection that blocks access for a defined period. It is recommended if you feel you cannot control your gambling or if gambling is causing harm.

When self-exclusion is active, you should also take additional steps to reduce access and triggers, such as blocking gambling sites and uninstalling related apps.

You can request self-exclusion by contacting our support team and asking for account restriction options.

Choose the duration that best protects you.
Avoid creating new accounts to bypass restrictions.
Consider combining self-exclusion with third-party blocking tools (listed below).

Important: self-exclusion is intended to protect you. Please allow enough time for it to be effective and seek additional support if you feel at risk.

If you are supporting a friend or family member, you can encourage these practical steps:

Talk calmly, without blame, and focus on safety and wellbeing.
Suggest setting financial limits and separating gambling money from essential funds.
Encourage a time-out or a longer break to reduce impulsive decisions.
Help them reach professional support or a trusted person for confidential guidance.
If there is immediate risk (self-harm, threats, severe distress), contact local emergency services.

You do not have to handle this alone. Getting support early is a sign of strength and can prevent harm.

Contact Goldbet for responsible gambling help

If you want to discuss limits, breaks, self-exclusion, or any concerns about your play, we are here to help in a respectful and confidential way.

Email us at [email protected] and include the username on your Goldbet account so we can assist quickly.

We may be able to help you with:

Requests for time-outs, self-exclusion, and account restrictions.
General guidance on safer play and available support resources.

If you think someone else is using your account

For your safety, avoid sharing passwords and ensure your device is protected with a passcode or biometric lock.

Reminder: keep login details private and log out when using shared devices.

Independent support resources

If you need immediate or specialist support, independent organisations can help. If you are in Bangladesh and local services are limited, international resources may still provide useful guidance and confidential chat options.

If you are in crisis or at risk of harm, contact local emergency services right away.

For confidential chat support, you can also use reputable services online.

Chat via the National Council on Problem Gambling: NCPG Chat

Peer support and resources: Gamtalk

Protecting minors and families

If you share a phone or computer at home, take steps to prevent underage access. Keep devices locked, do not save passwords, and use parental controls where possible.

Talk openly with young people about online risks and why gambling content is not suitable for minors.